Internal inspection
Custom checklists, floor-plan capture, developer review and batch assignment prepare the home before the customer arrives.
Back to Platform
Platform · Deliver
Snagging & Warranty
Capture, triage, assign, evidence and close snags through one visible workflow for developer teams, contractors and homebuyers.
The operational challenge
Incomplete reports, wrong assignments and weak evidence create delay and unnecessary cost.
Resolve every snag with ownership, commercial control and evidence
Capture structured snags against the floor plan
Route work and chain multiple contractors
Control service targets, warranty and commercial decisions
Maintain proof of completion and a complete audit history
- 1Work queues and ownership
- 2Snag and complaint patterns
- 3Status from report to closure
How the work moves
A clear route from trigger to outcome
HomeBook coordinates routine work, preserves accountable decisions and writes the resulting evidence back to the home.
Step 1 of 5Trigger
An inspector, homebuyer or resident reports an snag.
- 01Trigger
- 02Property context
- 03Coordinate
- 1Operational trigger
- 2Living property record
- 3Coordinate
What participants see
Inspectors, homebuyers, residents and contractors receive the context and actions relevant to them.
Signals requiring attention
Unaccepted work, ageing snags, missed targets, contractor dependencies and recurring snag patterns.
Three controlled contexts
Internal inspection, homebuyer walkthrough and post-completion
The same snag record supports distinct approval gates and participant experiences.
Homebuyer walkthrough
Structured capture, visible resolution progress and digital sign-off keep the homebuyer journey clear.
Post-completion & warranty
Guided reporting, warranty classification, targets, evidence and commercial treatment continue after move-in.
Decisions this capability improves
Give teams the context to act earlier
- 01
Is the snag complete, correctly classified and in warranty?
- 02
Which contractor owns the work and what depends on it?
- 03
Is the evidence sufficient to approve closure and cost treatment?
Operational and commercial value
Make control visible in the workflow
- Fewer wrong call-outs and repeat visits
- Visible response, resolution and warranty deadlines
- Better evidence for warranty, paid-extra and backcharge decisions
Capability coverage
What teams can do
Each function is connected to the shared property record and activity history.
- Custom snagging checklists
- Floor-plan snag capture
- Batch contractor assignment
- Homebuyer walkthrough and digital sign-off
- Configured categorisation and triage
- Applicable new-home warranty and insurance context
- Organisation and contractor routing
- Developer inspection gate
- Multi-contractor job chaining
- Response and resolution monitoring
- Proof of completion
- Warranty and commercial classification
- Job costs and receipt capture
- Work-order history
Implementation
Configure the operating model, not just the interface
Configure checklists, categories, organisations, contractors, targets, evidence and commercial classifications.
Explore the implementation approachEnterprise evaluation
Everything your team needs to evaluate HomeBook
Explore implementation, security and measurable results before a product walkthrough.
Implementation & integrations
See how HomeBook can start with one project and work around the existing stack.
ExploreSecurity & privacy
Explore the access, accountability and approval controls built into HomeBook workflows.
ExploreResults
See the operational and customer-experience improvements HomeBook is designed to deliver.
ExploreEvaluate this capability
Bring the snagging & warranty workflow you use today.
HomeBook will map the trigger, role hand-offs, human approvals and evidence required around your current process.
Book a Demo