Legal
Privacy & Cookies Policy
How HomeBook handles personal information when you use our website and services.
This is the Privacy & Cookies Policy (the “Policy”) of HomeBook Limited, a company incorporated under the laws of England and Wales with company number 14723792 whose registered office is 1 Bell Lane, Lewes, England, BN7 1JU (hereafter “HomeBook”, “we” or “us”). This Policy describes the ways in which HomeBook collects and uses information about you when you use our website at www.home-book.co.uk (the “Website”), or access our mobile application (the “App”).
HomeBook may change this Policy at any time and whilst it will tell you about what it feels are key changes to the Policy, please check it regularly to keep up to date. If you do not wish to accept the new Policy you should stop using the Website and/or the App (as applicable). If you continue to use the Website and/or the App after the changes, your continued use shows us your agreement to be bound by the new Policy.
This Policy was last changed on 2 September 2026.
1. ICO registration
For the purposes of data protection legislation, HomeBook is the controller for the processing of your personal data and has registered with the Information Commissioner’s Office (“ICO”). HomeBook’s registration number is ZB679345.
2. Information we use about you
We collect and process the following information from you via the Website:
| Information | When collected | How we use it | Our reasons |
|---|---|---|---|
| Name, email address, telephone number and any other information you include | When you email HomeBook or choose to book a product walkthrough using our linked scheduling service | To respond to your enquiry, arrange the requested meeting and keep an appropriate business record of the conversation | Taking steps at your request and our legitimate interests in responding to business enquiries. Where required, we will rely on consent. |
| Connection and security information, such as IP address, browser type, requested page and request time | When your browser requests a page from the Website | To deliver and secure the Website, diagnose faults and prevent misuse | Our legitimate interests in operating a reliable and secure Website. |
| Website usage information, such as pages viewed and general device information | Only where optional analytics are configured and you choose to allow them | To understand how visitors use the Website and improve its content and journeys | Consent. Optional analytics remain off unless you actively allow them. |
We collect and process the following information from you via the App:
| Information | When collected | How we use it | Our reasons |
|---|---|---|---|
| Name, address, email address, phone number and date of birth | When you create an account with us, whether as an administrator or individual user | To create an account so that you can access the App | Contractual necessity |
| Bank account number, credit or debit card details, and details and records of payments made for our services | When you subscribe for paid services through the App | To take payment for the services to which you have subscribed | Contractual necessity |
| Name, address, email address, telephone number and any other details connected with your query | When you contact Customer Support | To contact you about your issue and help resolve it | Contractual necessity |
| The score you give in the Homeowner Satisfaction Survey | When you choose to complete the survey | To provide property developers with feedback on their developments | Consent |
| Information you choose to post within our community forum | When you participate in forum discussions | To enable you to seek local recommendations and organise events | Consent |
| Information collected through the third-party technologies and apps listed below | When you use the App | To monitor and improve how we offer services through the App | Consent and legitimate interests. If we cannot rely on legitimate interests by law, we will obtain your consent. |
3. Sharing your information with third parties
HomeBook uses service providers where necessary to operate the Website and respond to enquiries. Depending on how you use the Website, these may include:
- website hosting, delivery and security providers that process technical information needed to serve and protect the Website;
- Calendly, when you choose to use the linked scheduling service to book a product walkthrough;
- an analytics provider, only if optional analytics are configured and you give consent;
- professional advisers, regulators, courts or law-enforcement bodies where disclosure is necessary or required by law; and
- a buyer or successor in connection with a proposed sale, restructuring or transfer of all or part of HomeBook’s business, subject to appropriate protection for your information.
4. Links to third-party websites and adverts
HomeBook is not responsible for the privacy policies and practices of other sites, even if you access them via the Website or App, or if they are used by HomeBook to provide its services through the App. You should check the policy of each site you visit and contact its owner or operator if you have concerns or questions.
5. Security
HomeBook has implemented technology and policies to safeguard your privacy from unauthorised access and improper use.
6. Storage and data retention
Our service providers may process information in the United Kingdom and in other countries. Where personal information is transferred outside the United Kingdom, HomeBook will use an appropriate safeguard required by data-protection law. We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and security requirements.
7. Cookies and similar technologies
The Website uses technology that is necessary to deliver pages, maintain security and provide requested features. It does not use advertising cookies. If optional website analytics are configured, they remain off unless you choose to allow them. Your analytics choice may be stored in your browser so the Website can remember it. You can change that choice by clearing the Website’s saved data in your browser. See our cookie notice for a concise explanation.
The App may use separate cookies or similar technologies required for its features. Information about those technologies is provided with the relevant App or service documentation.
8. Exercising your rights
You can contact us using the details below if you wish to access or correct personal information we hold about you, ask us to erase or restrict it, object to processing, request portability where applicable, or withdraw consent. These rights are subject to the conditions and exceptions in data-protection law.
9. HomeBook details
If you would like to contact HomeBook about this Policy or any enquiry relating to your personal information, email alex.minashi@home-book.co.uk or write to: Data Protection Query, HomeBook Limited, 1 Bell Lane, Lewes, England, BN7 1JU. You also have the right to make a complaint to the Information Commissioner’s Office.