HomeBook
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AI-powered property operationsAcross the home lifecycle

One platform.Every stakeholder.Every home journey.

Turn fragmented handovers into one accountable operating thread across the lifetime of every home.

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Read the 2:30 video transcript

Product clarification: The current video describes warranty checks and routing as AI-driven. These functions are handled by HomeBook’s deterministic workflow layer. AI analyses the resulting operational data to produce intelligence for executives and operators.

Managing the customer journey is complex and time-consuming. Fragmented legacy systems consume an average of seven hours of coordination for every single unit. HomeBook is an AI-powered operating platform that streamlines handovers and ongoing occupancy.

It is an intelligent ecosystem, customised to the data and workflows of every stakeholder. It centralises information and communication and automates workflows from the first deposit through lifelong occupancy. The system tracks each unit through every step of the customer journey and assigns tasks. During walkthroughs, deficiencies are logged in real time. As items are checked off, HomeBook creates and assigns the required contractor work orders.

Contractors can review assigned jobs on the move, update their status and upload proof of work when complete. Customers can also book key milestones in the same journey, including their elevator move-in slot. Once the handover checklist is cleared, HomeBook invites the customer to book their key collection.

The customer app organises dates, communication and documents, covering every detail of the home. If a buyer spots an issue, they can report it immediately with a photo. The AI engine verifies warranty coverage, assigns ownership, triages the issue and routes it to the right party.

Residents accept a repair slot, automatically updating every calendar. From the main command centre, developers have full visibility across every customer workflow and ticket. Surveys collect and analyse feedback. Contractor performance is tracked against SLAs.

HomeBook scales seamlessly across portfolios and sets projects up for lifetime success. HomeBook is a total game-changer. See what it can do for you.

reduction inhandoveradministration
reduction in annualproperty managementadministration
of buyers and tenantsare 'extremely satisfied'with digital tools
Convenience rankedtop benefit by buyersand tenants

Platform overview

HomeBook in 30 seconds

HomeBook is an operating platform for property developers, property managers and resident management companies that centralises property information and connects every stakeholder from reservation through long-term occupancy.

Each buyer or tenant receives a personalised app for their home. Internal and external contractors can receive assignments, schedule visits and log completed work.

Automated workflows handle 75% of the coordination and create a structured record of every action. HomeBook’s AI analyses that data to surface patterns, risks and priorities.

After move-in, HomeBook remains the shared hub for warranty management, maintenance and resident communications.

Complete lifecycle coverage

One operational thread across seven stages

Explore how HomeBook connects people, information and actionfrom reservation through long-term operation.

Stage 01Development, sales and customer-care teams

Portfolio & plot onboarding

Create the operational foundation once, in bulk.

Every later workflow starts from the same reliable data

Explore this stage
Living property recordHome 208Stage 01
Active stakeholders
Development, sales and customer-care teams
Capability in action
Imports projects, homes and homebuyers into structured records
Human control
Teams validate ownership, permissions and required information
Record inherited
Project, plot, homebuyer and responsibility records
Portfolio & plot onboarding in HomeBook
Portfolio status and priority exceptions give teams a reliable operational starting point.
  1. 1Project portfolio
  2. 2Status by project
  3. 3Priority exceptions

Stage 01Development, sales and customer-care teams

Portfolio & plot onboarding

Create the operational foundation once, in bulk.

Trigger
A project or release enters delivery
HomeBook coordinates
Imports projects, homes and homebuyers into structured records
Your team controls
Teams validate ownership, permissions and required information
Evidence created
Project, plot, homebuyer and responsibility records
Operational outcomeEvery later workflow starts from the same reliable data
Explore this stage
Living property recordHome 208Stage 01
Active stakeholders
Development, sales and customer-care teams
Capability in action
Imports projects, homes and homebuyers into structured records
Human control
Teams validate ownership, permissions and required information
Record inherited
Project, plot, homebuyer and responsibility records
Portfolio & plot onboarding in HomeBook
Portfolio status and priority exceptions give teams a reliable operational starting point.
  1. 1Project portfolio
  2. 2Status by project
  3. 3Priority exceptions

How HomeBook works

Deterministic workflows run the operation. AI turns operational data into intelligence.

HomeBook separates reliable workflow execution from the AI that analyses the resulting data, so each layer does the job it is best suited to do.

01 · Workflow engine

Deterministic workflow layer

  • Capture and validate project data
  • Progress stages and approvals
  • Apply warranty and ownership rules
  • Create and route actions and work orders
  • Run reminders, SLAs and calendar updates
  • Enforce evidence and completion requirements
02 · Intelligence layer

AI intelligence layer

  • Produce summaries and reports
  • Identify trends and recurring patterns
  • Surface anomalies and project risks
  • Forecast likely problems and delays
  • Recommend priorities and interventions
  • Answer questions about project data

Both layers work from the same structured record. Workflows provide reliable execution, while AI gives executives and operators clearer intelligence across every home, project and portfolio. People retain control of consequential decisions.

One record, distinct role experiences

Developer control, contractor action and homeowner clarity

Follow one operational record as responsibility, evidence and updates move between the people who deliver, complete and inherit the work.

Living property recordHome 208

One record receives every hand-off, approval and evidence update.

Developer view

Approve the action from the portfolio exception

The developer reviews Home 208 and approves the contractor, priority and target.

Written to the home recordSnag, decision, owner and target
Explore the developer workflow
  1. 01Portfolio exception
  2. 02Home 208 context
  3. 03Approved action
HomeBook developer portfolio overview
Approved ownership and target written to the home record.
  1. 1Portfolio exception
  2. 2Accountable owner
  3. 3Approved route

50+ operational capabilities

The operating system for home delivery and long-term management

Explore six connected capability areas that move information into coordinated action across every stage of the home and into property management.

Data and intelligenceLiving property record creates shared context

Home, people, workflow and evidence data remain connected in one source of truth.

Understand & govern

Building Information & Digital Home

Bring documents, specifications, assets and warranty information into one structured record that stays useful through completion, aftercare and property-management transition.

A usable property record that continues after move-in.Explore this capability
  1. 01Structured records
  2. 02Role-based access
  3. 03Long-term use
Building Information & Digital Home in the HomeBook operating platform
A usable property record that continues after move-in.
  1. 1Home information
  2. 2Required records
  3. 3Continuing digital home

Bring documents, specifications, assets and warranty information into one structured record that stays useful through completion, aftercare and property-management transition.

A usable property record that continues after move-in.Explore this capability
  1. 01Structured records
  2. 02Role-based access
  3. 03Long-term use
Building Information & Digital Home in the HomeBook operating platform
A usable property record that continues after move-in.
  1. 1Home information
  2. 2Required records
  3. 3Continuing digital home

Understand & govern · 01

Building Information & Digital Home

A living property record and personalised digital home for every home

Explore capability
Engage · 02

Communications & Homebuyer Experience

One branded, role-specific experience for every participant

Explore capability
Deliver · 03

Handover Operations

One controlled journey from reservation to key release

Explore capability
Deliver · 04

Scheduling & Field Operations

Coordinate appointments without calendar chaos

Explore capability
Deliver · 05

Snagging & Warranty

Resolve every snag with ownership, commercial control and evidence

Explore capability
Understand & govern · 06

Reporting, Analytics & AI

Turn live operational data into decisions and action

Explore capability
HomeBook personalised homebuyer experience
Milestones, required actions, appointments and information are connected to the correct home.
  1. 1Next actions
  2. 2Home information
  3. 3Appointments and support

A personalised experience for every home

Digital convenience is the benefit homebuyers value most

Give homebuyers one branded place for milestones, required actions, appointments, documents, messages and support.Staff see the same context when support is needed.

Clear progress and next actionsSelf-service appointment choiceGuided snagging reportingA lasting digital home record
Explore the homebuyer experience

Industry perspectives

What property leaders are saying

“Buyers now expect the same digital convenience from their developer as they get from banking or retail. HomeBook meets that expectation and strengthens relationships long after move-in.”
Jai GillHead of UK, Sobha Realty
“Having worked in the new build industry, I’ve seen first-hand how strong engagement tools reduce issues and enhance the customer journey. HomeBook has been designed with this very outcome in mind, bringing engagement and aftercare into one streamlined platform.”
Mia RoussosSales Director, Bellway
“Handovers are the most admin heavy of all tasks and having a system like HomeBook that takes away the pain of this burden and keeps everything in one simple to use easy place would be a game changer.”
Will CastlePreviously Business Development Director, CBRE
“The customer journey doesn’t stop at handover. HomeBook supports buyers post-move-in, and adds long term value by enabling a lasting touchpoint that builds loyalty and facilitates repeat business.”
Rupert WoodleyAssistant Head of Sales, Hamptons
“The handover and aftercare experience is one of the most visible parts of a developer’s brand. A seamless, tech enabled experience like HomeBook can leave buyers with lasting confidence.”
Aaron CansdaleSenior Sales Manager, Regenta

Recognition & ecosystem

Recognised and connected across property and technology

Programmes, industry networks and technology organisations supporting HomeBook’s growth.

RICS Tech Partner
PropTech Connect
Urban Land Institute
AWS
Web Summit Alpha
BC Tech Association
Explore recognition and partnerships

See the complete operating thread

Bring one live handover, snag or property-management transition process.

HomeBook will map the people, systems, approvals and evidence around it, then show the relevant product workflow.

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