Back to Platform

Platform · Deliver

Handover Operations

Coordinate every homebuyer, task, payment, document and approval from reservation through legal completion and controlled key release.

Handover Operations in HomeBook
The unit journey connects milestones and exceptions through to controlled key release.

The operational challenge

Teams chase every home across disconnected payment, document, inspection and readiness checks.

One controlled journey from reservation to key release

Standardise the configured home-handover journey
See readiness from portfolio to plot
Control financial and legal gates before key release
Keep a complete completion and handover record
Handover Operations in HomeBook
The unit journey connects milestones and exceptions through to controlled key release.
  1. 1Stage-by-stage unit progression
  2. 2Visible dependencies and exceptions
  3. 3Readiness before key release

How the work moves

A clear route from trigger to outcome

HomeBook coordinates routine work, preserves accountable decisions and writes the resulting evidence back to the home.

Step 1 of 5Trigger

A home enters the configured 24-stage handover journey.

  1. 01Trigger
  2. 02Property context
  3. 03Coordinate
Handover Operations: trigger state in HomeBook
A home enters the configured 24-stage handover journey.
  1. 1Operational trigger
  2. 2Living property record
  3. 3Coordinate
What participants see

Each team and homebuyer sees the actions relevant to their stage and responsibility.

Signals requiring attention

Delayed homes, missing dependencies, unsold-stock inspection needs and blocked readiness categories.

Decisions this capability improves

Give teams the context to act earlier

  1. 01

    Which dependency is blocking this home?

  2. 02

    Who owns the next action and approval?

  3. 03

    Is the home genuinely ready for key release?

Operational and commercial value

Make control visible in the workflow

  • Less unit-by-unit status chasing
  • Earlier intervention on delayed homes
  • A repeatable operating model across projects

Capability coverage

What teams can do

Each function is connected to the shared property record and activity history.

  • Configurable milestone tracking
  • Handover progress dashboard
  • Deposits and payment tracking
  • Unsold home tracker
  • Full handover checklist
  • Key-release gate and log

Implementation

Configure the operating model, not just the interface

Configure the 24 stages, responsibilities, evidence, reminders and key-release approval rules.

Explore the implementation approach

Evaluate this capability

Bring the handover operations workflow you use today.

HomeBook will map the trigger, role hand-offs, human approvals and evidence required around your current process.

Book a Demo